Last updated: Thursday, September 17, 2026
Odie Pet Insurance (“Odie,” “we,” “us”) offers text message (SMS) programs to customers. By opting in to an Odie SMS program, you agree to these SMS Terms &
Conditions. We operate two separate programs, described below. Consent to one does not enroll you in the other, and you may opt out of either independently.
PROGRAM 1 — ACCOUNT SECURITY & VERIFICATION MESSAGES
1.1 Description. Odie sends account security and verification text messages, including one-time passcodes (OTPs) used to verify your identity when you sign in to your member portal or complete a security-sensitive action. These messages are transactional and are sent only when you initiate a login or verification request. No marketing or promotional content is sent through this program.
1.2 How to opt in. Enable text message two-factor authentication in the My Account section of your Odie member portal.
1.3 Frequency. Message frequency varies based on your account activity – you will receive one message each time you request a verification code.
1.4 How to opt out. Reply STOP to any message from the number sending your verification codes. Please note: opting out disables SMS verification codes.
To keep accessing your account, use an authenticator app for two-factor authentication or contact member support. You may re-enroll at any time by replying START or by re-enabling text message verification in your member portal.
PROGRAM 2 — MARKETING & PROMOTIONAL MESSAGES
2.1 Description. With your express written consent, Odie sends promotional and informational text messages, which may include policy and coverage offers, discounts and promotions, pet health and wellness tips, renewal and enrollment reminders, and news about Odie products and services.
2.2 How to opt in. You may opt in by checking the marketing SMS consent box during policy purchase or account registration at https://getodie.com, by enabling promotional text messages in your member portal, or by texting a published Odie keyword to our number. The consent box is not checked by default, and you must actively select it to enroll.
2.3 Consent is not a condition of purchase. You are not required to agree to receive marketing text messages in order to purchase a policy or to receive any Odie product or service. Declining or opting out will not affect your coverage, your claims, or your ability to use your member portal.
2.4 Frequency. Message frequency varies. You can expect up to [6] messages per month.
2.5 How to opt out. Reply STOP to any promotional message. You will receive one final message confirming you have been unsubscribed, and no further marketing messages will be sent. Opting out of marketing messages does not affect account security and verification messages under Program 1, which you must opt out of separately. You may also manage your marketing message preferences in your member portal at any time.
TERMS APPLYING TO BOTH PROGRAMS
3. Cost. Message and data rates may apply. Standard messaging rates from your wireless carrier will apply to all messages sent and received. Odie does not charge for either program.
4. Help and Support. Reply HELP to any message for assistance, or contact Odie member support at support@odiepetinsurance.com. You can also visit https://getodie.com.
5. Opting Out. You may cancel either program at any time by replying STOP to a message from that program. After you send STOP, we will send one final message confirming you have been unsubscribed, and you will receive no further messages from that number. Additional opt-out keywords are honored, including CANCEL, QUIT, END, UNSUBSCRIBE, OPTOUT, STOPALL, and REVOKE.
6. Carrier Disclaimer. Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is outside of Odie’s control.
7. Supported Carriers. These programs are available on most major U.S. wireless carriers. Carrier participation may change without notice.
8. Your Phone Number. You represent that you are the account holder for the mobile number you provide, or that you have the account holder’s permission to use it. You agree to notify us promptly if you change or deactivate your mobile number, so that messages intended for you are not sent to someone else.
9. Privacy. Your phone number and SMS consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. For details on how we collect and use your information, see our Privacy Policy at https://getodie.com/privacy-policy/.
10. Changes to These Terms. We may update these SMS Terms & Conditions from time to time. The current version will always be posted on this page.