Last updated: Thursday, September 28, 2026
These SMS Terms & Conditions apply to text messages sent by Odie Pet Insurance (“Odie,” “we,” “us”). By enabling text message verification on your Odie member account, you agree to these terms.
1. Program Description
Odie sends account security and verification text messages, including one-time passcodes (OTPs) used to verify your identity when you sign in to your member portal or complete a security-sensitive action. These messages are transactional. Odie does not send marketing, promotional or advertising text messages under this program.
2. How to Opt In
Sign in to your Odie member portal, open My Account, and under Account Details select Two-Factor Authentication, then choose text message verification. Consent is given directly to Odie Pet Insurance within your own member account. We do not collect SMS consent through any third party, affiliate or lead generation source, and consent to receive these messages is not bundled into any other agreement.
3. Message Frequency
Message frequency varies based on your account activity — you will receive one message each time you request a verification code.
4. Cost
Message and data rates may apply. Standard messaging rates from your wireless carrier will apply to all messages sent and received. Odie does not charge for this program.
5. Opting Out
You can cancel at any time by replying STOP to any message from us. CANCEL, QUIT, END, UNSUBSCRIBE, OPTOUT, STOPALL and REVOKE are also honored. After you send STOP, we will send one final message confirming you have been unsubscribed, and you will receive no further messages from that number. Please note: opting out disables SMS verification codes. To keep accessing your account after opting out, use an authenticator app for two-factor authentication or contact member support. You can re-enroll at any time by replying START or by re-enabling text message verification in your member portal.
6. Help and Support
Reply HELP to any message for assistance, or contact Odie member support at support@odiepetinsurance.com or 877-327-0471. You can also visit https://getodie.com.
7. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is outside of Odie’s control.
8. Your Phone Number
You represent that you are the account holder for the mobile number you provide, or that you have the account holder’s permission to use it. You agree to notify us promptly if you change or deactivate your mobile number.
9. Privacy
Your phone number and SMS consent will not be shared with, sold to or bought from third parties or affiliates, for marketing, promotional or any other purpose. For details on how we collect and use your information, see our Privacy Policy at https://getodie.com/privacy-policy/.
10. Changes to These Terms
We may update these SMS Terms & Conditions from time to time. The current version will always be posted on this page.
11. Relationship to Other Odie Programs
Odie compensates affiliates, partners and referring businesses for customer referrals, and may supplement customer records with information from third-party sources, as described in our Terms and Conditions and Privacy Policy. Neither practice applies to this messaging program. Affiliates, partners and referring businesses refer prospective customers to Odie only. They do not collect SMS consent on Odie’s behalf, are not provided with mobile numbers or SMS opt-in data, and receive no compensation connected to messaging. The mobile number used for this program is the number the member holds on their own Odie account, provided by the member. It is not purchased, rented, or appended from any third-party data source, and it is not used for any messaging program the member has not separately opted in to.