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ODIE PET INSURANCE

Privacy Policy

    • This Privacy Policy (“Policy”) describes how Odie Pet Insurance Marketing, Inc. (“Odie”) collects, uses, shares, and protects your personal information when you access or use our website, applications, products, or services (collectively, the “Services”). By using our Services, you agree to this Privacy Policy. Please also review our Terms and Conditions, which govern your use of our services.

    • 1. Information We Collect

      Odie collects personal information to provide and service our insurance products and related Services. This information may include:

      • Personal Information: Name, postal address, email address, phone number, date of birth, gender, marital status, and driver’s license number.
      • Account Information: Login credentials for accessing our website.
      • Billing & Payment Information: Credit card details, banking information, payment history, and premium details.
      • Policy & Claims Information: Policy coverage, premiums, claims history, and claims details.
      • Pet Information: Pet’s name, date of birth, gender, breed, and medical history.

      This information may be collected electronically, via email, phone, through online forms, or via surveys.

      Device & Browsing Information

      When you use our website, we may collect information about your browser, including:

      • IP address, browser type, language, access times, and device identifiers.
      • Data obtained through cookies, web beacons, or embedded scripts to enhance user experience and functionality.

      Third-Party Information Sources

      We may supplement collected data with information from third parties, including:

      • Financial, employment, or healthcare-related data.
      • Public records from state and federal government agencies, including motor vehicle and credit reporting agencies.

      All collected information is treated in accordance with this Privacy Policy and our Terms and Conditions.

      2. How We Use Your Information

      We use the collected information to:

      Everyday Business Purposes:

      • Provide insurance quotes, process transactions, and manage policies.
      • Report and process claims.
      • Respond to inquiries and provide customer support.
      • Maintain our database and records.
      • Train employees to enhance Services.

      Analytics & Marketing:

      • Conduct research and develop new Services.
      • Analyze site engagement and user interactions.
      • Provide personalized recommendations and content.
      • Measure marketing performance and effectiveness.

      Legal Compliance:

      We may disclose your information to comply with subpoenas, legal investigations, or government agency requests.

      3. How Your Information Is Shared

      Odie does not sell or rent your personal information. However, we may share your data in the following instances:

      With Service Providers:

      We may share your information with third-party companies performing services for us, such as:

      • Website hosting, email communications, SMS messaging, claims management, and payment processing.
      • These companies are contractually restricted from using your data for purposes other than providing services to Odie.

      For Administrative & Legal Purposes:

      Odie may disclose information if necessary to:

      • Protect the rights, property, or safety of Odie, our customers, or the public.
      • Enforce our Terms and Conditions.
      • Comply with law enforcement or regulatory investigations.
      • Prevent fraud, security threats, or technical issues.

      4. Your Privacy Choices & Data Control

      You have options to limit the sharing of your information:

      • Contact Us: You can request to limit data sharing by reaching out via the contact information below.
      • Marketing Preferences: You may opt out of marketing emails by following the unsubscribe link in communications.
      • Cookies & Tracking: You can block cookies in your browser settings, but this may limit certain site functionalities.
      • Third-Party Ad Opt-Outs: You can disable personalized ads using third-party browser plugins.

      At this time, Odie does not respond to “Do Not Track” signals from web browsers.

      5. Data Security & Protection

      Odie implements safeguards to protect your personal data, including:

      • Encryption: Personal information is protected via Secure Sockets Layer (SSL) encryption during transmission.
      • Access Controls: Restricted data access is granted only to authorized personnel.
      • Monitoring & Protection: We employ industry-standard security measures to prevent unauthorized access or misuse.

      However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted over the internet.

      6. Additional Information

      Accessing & Updating Your Information

      If your personal information changes, you may update your details via your account profile or by contacting us.

      Continued Use of Information

      If you are no longer a customer, we may retain and share your information as outlined in this Privacy Policy.

      Third-Party Links & Policies

      Our website may contain links to external sites governed by their own privacy policies. We are not responsible for third-party privacy practices. We encourage you to review the policies of any linked sites before sharing your information.

      International Users

      Odie’s Services are intended for U.S. users. If you access our Services from outside the U.S., your data may be transferred to and processed in the U.S., where privacy laws may differ from those in your jurisdiction.

      Children’s Privacy

      Our Services are not intended for children under 18 years old. We do not knowingly collect data from individuals under 18. If we become aware of such collection, we will delete the information.

      • Your phone number
      • The content of your messages
      • Responding to your inquiries
      • Providing customer support

7. SMS Privacy Policy

Odie Pet Insurance values the privacy of your communication and is committed to safeguarding your SMS contact and content data. We do not sell or share SMS contact or content data with third parties.

Types of Data Collected 

When you communicate with Odie Pet Insurance via SMS, we may collect information such as:

    • This information is used solely for the following purposes:
    • We will not use your SMS data for any other purpose without your written consent.Protection of SMS Data Odie Pet Insurance employs industry-standard security measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are dedicated to ensuring the confidentiality and integrity of your SMS communications.SMS consent is not shared with third parties.Disclosure of SMS Data 

      Odie Pet Insurance does not disclose SMS contact or content data to third parties unless:

      • Required by law
      • Necessary to protect the rights, property, or safety of Odie Pet Insurance, its users, or others
      • Your Rights

      User rights/You have the right to: 

      Access, correct, or delete your SMS contact or content data, except where retention is required by law.

      For assistance or to exercise your rights, please contact us at 1- 877-327-0471.

      Retention policy 

      We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data, we look at its amount, nature, and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means, and legal requirements.

      For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

      In some circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

      Changes to this SMS Privacy Policy

      Odie Pet Insurance reserves the right to update or modify this SMS Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.

      Contact Us

      If you have questions or concerns regarding this SMS Privacy Policy or our privacy practices, please contact us at 1-877-327-0471 or support@odiepetinsurance.com.

      SMS Terms and Conditions

      By opting in to receive SMS messages, you agree to the following:

      1. Consent for SMS Communication

      Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.

      1. Types of SMS Communications

      By opting in, you may receive SMS messages related to policy updates, claims status, billing notifications, customer support, and occasional promotional offers.

      1. Message Frequency

      Message frequency may vary depending on the type of communication.

      1. Potential Fees for SMS Messaging

      Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.

      1. Opt-In Methods

      We obtain verbal consent from customers before sending SMS messages,

      I am verbally asking the customer for their consent to receive SMS messages as a method of communication. This opt-in allows us to send important updates, such as support ticket confirmations, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines.

      1. Opt-Out Instructions

      You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at 1-877-327-0471 or support@odiepetinsurance.com.

      1. Help

      If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at 1-877-327-0471 or support@odiepetinsurance.com.

      1. Additional Options

      If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

      1. Standard Messaging Disclosures
      • Message and data rates may apply.
      • You can opt out at any time by texting “STOP.”
      • For assistance, text “HELP” or visit our Privacy Policy: https://getodie.com/privacy-policy/
      • Message frequency may vary depending on service.

       

    • 8. Contact Information

      For privacy-related inquiries, you may contact us at:

      Odie Pet Insurance

    • Attn: Legal Department
    • 16100 N 71st Street, Ste 540
    • Scottsdale, AZ 85254
    • Email: compliance@odiepetinsurance.com

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    • 9. Changes to This Privacy Policy

      Odie reserves the right to update this Privacy Policy at any time. Changes will take effect upon posting. If material changes require retroactive application, we will notify you and obtain consent where required by law.

      Updated: 2/23/26