Odie Pet Insurance: Your New Program Manager as of January 1, 2025

We are excited to welcome ManyPets US customers to Odie Pet Insurance!

As of January 1, 2025, Odie is the new program manager for ManyPets US policies. Below are important details about this transition.

Key Information About the Transition

• ManyPets has and will continue to email customers with important updates regarding the switch. Please check your inbox for their communications.

• The renewal switch is automatic BUT voluntary. If you do not want to renew with Odie, you must:

1. 1. Call ManyPets to inform them that you wish to cancel your policy.
   2. Email Odie at support@odiepetinsurance.com to request non-renewal.
   3. Please allow 3-7 business days for processing. If your renewal effective date falls within this timeframe, you may be charged. However, we will process your non-renewal and issue a refund as soon as we complete your request.

What You Can Expect with Odie

• Same Carrier, Same Coverage: Odie is working with Accredited Surety and Casualty, the same insurance carrier ManyPets used, to ensure continuity of coverage for customers who renew with us.
• Same Rates as ManyPets: Odie will be offering customers the same rates ManyPets would have provided. If you are concerned about a rate increase, please email us at support@odiepetinsurance.com and our team is happy to help find a cost-effective plan for you and your pet!
• Continuous Coverage: If you accept your renewal with Odie, your coverage will remain uninterrupted.

Current Processing Delays

• High Volume of Inquiries: We are currently experiencing a large backlog in emails and phone calls. Our team is working hard to respond within 5-7 business days and is actively implementing workflow improvements to restore our typical 1-2 business day response time.

• Claims Processing Delays: Due to pending information from your previous providers, we are experiencing delays in processing claims. While our usual processing time is 5-14 business days, we appreciate your patience as we work to process claims as quickly as possible.

We appreciate your understanding and are committed to making this transition as smooth as possible for all ManyPets customers. For more information about the partnership and FAQs, click here.

Please reach out to us at support@odiepetinsurance.com with any questions.

Thank you for choosing Odie Pet Insurance!